Reference

Terms That Cover Your Account on 2ww

These terms set out what you agree to when you open and use an account on 2ww. Access and eligibility depend on your local law and the regions where the platform operates — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personSubject to eligible regions
2ww Terms That Cover Your Account on 2ww
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear or you have a question about how they apply to your account, our support team handles account and payment queries directly. For bKash, Nagad, or Rocket transaction disputes, have your transaction reference ready when you write in — it speeds up the process considerably.

Team online

Live Chat

Available through your account dashboard. Fastest route for questions about account access, wallet transactions, or what a specific clause means for you.

Email Support

Write to us for detailed account or payment questions. Include your registered mobile number and the transaction ID if your query is about a bKash, Nagad, or Rocket payment.

Help Centre

The help section covers account verification steps, deposit and withdrawal processes, and how these terms apply to mobile wallet payments on the platform.

HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

These terms also govern how we handle your account data, how long we keep it, and what you can ask us to do with it. Your account details are stored securely and used only for operating your account and processing payments through bKash, Nagad, and Rocket. Here is what that means in practice for your account.

Account Data Retention

We keep your account records for as long as your account is active and for the period required after closure. You can request a summary of what we hold by contacting support with your registered details.

Payment Records

Transaction records for bKash, Nagad, and Rocket payments are retained as part of your account history. These are available to you through your account statement and to us for dispute resolution.

Access and Corrections

You have the right to request access to your personal account data or ask us to correct inaccurate details. Send the request through email support with your account verification information.

Account Closure

If you close your account, we stop processing new transactions immediately. Existing balances are returned to your verified wallet — bKash, Nagad, or Rocket — after the standard verification check.

Common Questions About These Terms

These are the questions we get most often about how the terms apply to accounts, payments, and access on the platform.

Yes. Any deposit or withdrawal made through bKash, Nagad, or Rocket is covered by these terms. Submitting a transaction through your mobile wallet counts as authorising it under your account.

If your account activity falls outside what these terms allow, we may suspend or permanently close the account. Any balance subject to a breach investigation may be held pending review before release.

No. Your account is registered to one person and one verified identity. Sharing access or transferring the account to another person is not permitted under these terms and may result in closure.

Contact support by email with your registered mobile number and account details. We will confirm what data we hold and provide it within the timeframe required under applicable rules for your region.

Raise it through live chat or email with the transaction reference and your account details. We review disputes against the payment records from bKash, Nagad, or Rocket and respond directly to your account contact.

Yes. Access and account eligibility depend on your local law and the regions where the platform operates. If local law in your area restricts this type of platform, these terms do not override that.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.